Return & Exchange Policy

Shop with confidence. OnlineBootStore.com offers a 100% guarantee on all items!

For Exchanges, please click here. For Returns, please click here.


UPS Shipping

Cheap UPS Return/Exchange Shipping Labels Here

 

OnlineBootStore.com offers a 100% guarantee on all boots and shoes.

We offer a Full 30 days, to send your return or exchange back to us. We do ask that the boots be in new store bought condition to be accepted, altered or worn products will not be accepted. The customer is responsible for the cost of return shipping.

We have partnered with UPS to get you cheaper shipping rates. We also made it easy for you. Use our Return Label. Our inexpensive return label costs less than what you would pay for shipping at UPS Store, kinkos, USPS etc. You are 100% covered if lost or damaged by UPS once scanned by UPS at no extra charge. You have a tracking number as a receipt. Once Label is on box drop your package off at your nearest UPS Store®, UPS Drop Box, UPS Customer Center, UPS Alliances (Office Depot®, or Staples®) or Authorized Shipping Outlet near you. To find the closest UPS location visit https://www.ups.com/dropoff?loc=en_US&WT.svl=PriNav . If you have a question call us, we love to help! 1-888- 824-3613

Exchange Instructions

We realize that it's hard to get the correct fit when ordering your boots online. For those orders that came close but didn't quite make the cut you can exchange your order. Please include an Exchange Form with the boots, once received and processed we will ship the new order to you for FREE!!


Cheap UPS Return/Exchange Shipping Labels Here


Return Instructions

For those orders that were way off the mark you can return your order to us to receive a full refund of the purchase price minus an $9.95 restock Fee. Returned items MUST be returned with the original box and protected from return shipping or a $10.00 fee will be applied when issuing your refund. Refunds will post to your account within approximately 5 business days after processing. We recommend trying on your shoes in a carpeted area to ensure there will be no wear on the sole in case of improper fit.

  • No Returns on Accessories: Socks, KG's Boot Guard, Inserts and Insoles.
  • All Waterproofing Issues or Boots with Extreme Wear Will Be Directed Back to the Manufacturer.


Cheap UPS Return/Exchange Shipping Labels Here
 

Refusals

If for any reason the boots are refused or not accepted when delivered there is a $25 refusal fee. That covers the cost charged to us by the shipping companies.

Defective Shoe Policy

Defective shoes must be returned within 60 days of receiving your order. Please send us a note with the description of the defect and we will be happy to Exchange your shoes for a new pair. Normal wear and tear of the shoe will not be considered to be a defect.
Note: Customer is responsible for return shipping on all defective products. Only one new pair of shoes can be deemed defective per order. Additional defectives will be the responsibility of the purchaser.