100% Price Guarantee

Customer Service: Benefits & Guarantees

Shopping at OnlineBootStore.com is risk-free. OnlineBootStore.com guarantees your satisfaction by offering the following benefits on every purchase:
  • Free Shipping
  • Free Exchanges
  • 100% Price Guarantee
  • 100% Safe Purchase Guarantee

Free Shipping

Enjoy free shipping anywhere in the Continental United States. UPS Standard Ground Service is free to OnlineBootStore.com customers. Allow 6-12 business days for receipt within the United States.

Expedited Shipping

If you would like to pay for 2nd or 3rd Day Air, complete your purchase and choose those alternatives for shipping. USPS is also available for APO and AE Boxes. Customer Service at 1-888-824-3613 if you have any questions.

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Free Exchanges

We guarantee that you will be 100% satisfied.

If you are not happy with your order, we are happy to accept a return or an exchange. You need to ship them back to us at your expense.

Products that you return or exchange must be unworn and in "store bought" condition. OnlineBootStore.com. does not guarantee wear or tear or any damage unrelated to the manufacturer.

Whether you are making a return or an exchange, OnlineBootStore.com will:


100% Price Guarantee

If you find a product for a lower price on another website, we will refund you 100% of the difference between the lower price and OnlineBootStore.com price. We'll even refund the difference if we lower the price at OnlineBootStore.com!

  • The item must be in stock in the same style, size and color that was purchased from the OnlineBootStore.com website.
  • The website where you find the lower price cannot be an auction site.
  • Shipping charges, promotions, and taxes, if any, will be included when calculating the price difference.
  • Offer is valid for 10 days after you make your purchase.
  • To be fair, Online Boot Store reserves the right to refuse any comparisons on:
    • Any Factory "Second", "Blemished" or "Used" items, (You'll only get first quality merchandise here);
    • Any "Going out of Business", liquidations, sale prices or similar instances priced below MAP. (Manufacturer Advertised Price)
    • Competitor site must have a customer service phone number.
    • Any Auctions sites such as Ebay or Amazon, affiliate coupons, "first time customer" promotional offers, paid membership clubs, unauthorized dealers, private individuals, or stores not located in the United States
    • We reserve the right to refuse any price match where the other retailer is breaking the law by selling at a price below manufacturer MAP guidelines
To receive your refund:
  1. Order the item that you want from OnlineBootStore.com.
  2. Send an email to support@onlinebootstore.com with: (1) your Order Number, (2) the URL of the site where you found the item, and (3) instructions how to find the item.
  3. After receiving your email, OnlineBootStore.com will verify the website where you found the lower price, give you the discount, and send you an e-mail with your new total.
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100% Safe Purchase Guarantee

We guarantee that any purchase you make on the OnlineBootStore.com website will be 100% safe. Although we never intend to have an incident of credit card fraud, if unauthorized charges are made to your credit card as a result of doing business with OnlineBootStore.com, you will pay nothing.

The Fair Credit Billing Act states that your credit card provider cannot make you pay in excess of $50.00 of fraudulent charges. If your credit card provider does have you pay any of the $50.00 it can charge, OnlineBootstore.com will cover the expense, up to the full $50.00 if the unauthorized use of your credit card resulted through no fault of your own from purchases made on the OnlineBootStore.com website while using OnlineBootStore.com's secure server. If such an event does occur, you must notify your credit card provider.

OnlineBootStore.com's servers use Secure Sockets Layer (SSL), an encryption technology that works with Microsoft Internet Explorer, Netscape, and AOL's browser, so that only OnlineBootStore can read a buyer's personal information.

Shopping online at OnlineBootStore.com is statistically safer than using your credit card at a restaurant or department store. Technical experts point out that online purchases without human intervention are far safer than traditional credit card transactions because the information is immediately encrypted into a scrambled message that can only be decrypted by an authorized computer.

You will join millions of other customers who have safely shopped over the Internet. We're certain after successfully shopping online at OnlineBootStore, you will be on your way to appreciating the convenience and security of shopping from home.

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