1. Do you have a secure server for credit card transactions?
Yes, Online Boot Store.com uses a seperate secure server for the
safety of our customers. When the order is placed, you are sent
automatically to the secure server to finish the transaction.
2. What is your return policy?
Online Boot Store will accept returns within 180 days of shipment.
Online Boot Store will always recommend trying the shoes on at
home on carpeting to make sure the fit and feel is what is best
for you. The shoes must be clean and free from wear. Another phrase
we use is that it needs to be in "store bought condition". A refund
or replacement will be given when the shoes are returned. Please see our returns & exchanges page for more information here.
For Rocky Boot ONLY products all have a 1-Year, limited warranty in normal use against any manufacturing flaw(s), defective materials, and workmanship. For Rocky Boots this warranty also covers Gore-Tex(r) bootie liners against leakage for 1 year. All other waterproof construction is guaranteed to be leakproof for 6 months from date of purchase.
For Product Defects:
Please call our toll free number 888-824-3613, and we can discuss your options. Boots that are possibly defective will be returned to the manufacturer's quality control dept. for examination. Please clean up any dirty boots and renew as good as possible. Dirty boots will be refused by OnlineBootStore.com and the manufacturer. Below is the return schedule from date of purchase and credit policy for footwear that is found to be defective.
0-45 days = 100%
46-90 days = 75%
91-135 days = 50%
136-180 days = 25%
Footwear found to have abusive sole and upper treatment may not be returned for any reason. A register receipt must accompany all returns.
For items that are shipped & then refused by purchaser JGear charges a $25 refusal fee. This is to cover the cost of shipping, handling, and shipping related fees both ways.
3. How does your shoes and boots vary as far
as size goes?
Manufacturers such as Nike has footwear that tends to run somewhat
smaller than Georgia Boots, Thorogood and Wolverine. Please keep
that in mind when ordering. You may want to order 1/2 size smaller
than your normal athletic type shoes. If you would like to speak
to a customer service associate, please call our Customer Service
Department Toll Free at: 1.888.824.3613.
4. Can I get my Shoes or Boots shipped 2nd
day?
2nd and 3rd day may be selected for shipping when placing
your order online or, you may call us at 1-888-824-3613,
and we will arrange UPS ground, 2nd day, 3rd day and we also ship via the U.S. Postal service. Please allow 24-48 hours for processing of your order when considering which shipment method you shall choose.
5. Do you ship outside the continental U.S.?
Yes, we do ship outside of the United States of America for APO/FPO Boxes as well as Hawaii and Alaska. Other than that we do not ship outside the USA at this moment.
6. Do we have other ways of ordering footwear
from you besides using the secure method?
Yes, there are 2 other ways to order from JGear.
A.) You may use our Toll Free Phone Number to order at 1.888.824.3613 or
B) You may mail your order to us at JGear, Inc. 653 Triangle Road, Fond du Lac, WI 54935.
7. Why should I order from JGear?
Jgear gives our customers rock bottom prices. With JGear, there
is no middle man! JGear deals directly with the manufacturer and
passes the savings onto our customers! We also provide excellent
customer service with any questions or problems that may present
itself with the products.
8. Besides accepting credit cards, does JGear
accept money orders, certified or personal checks?
Yes, JGear does accept these types of payment. Money order along
with certified check orders are shipped within 24 hours of receiving
the order. Personal checks however, will be delayed 10-14 days
for clearance of the check before we will ship out those orders.
We hope the faq page has helped you with any questions you may
have. If you have any other questions, please feel free to contact
us by Emailing us at sales@jgearusa.com or, call us Toll-Free at: 1.888.824.3613.
9. How do I take care of my shoes or boots?
Clean leather
with a conditioner/cleaner. Clean Cordura nylon with detergent
and water.
Treat waterproof leather with
a Saddle Soap product only. Treat smooth leather with a
quality shoe polish, then buff. Full grain leather can first
be treated with a boot oil or silicone before applying the
polish.
Allow footwear to dry slowly
at room temperature only, never by a heat source.
Keep the insides of the footwear
dry and clean with powders and disinfectant sprays. Consider
a second pair. This allows the one to dry out thoroughly
while the other pair is being worn.
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