Frequently Asked Questions
1. Do you have a secure server for credit card transactions?
Yes, OnlineBootStore.com uses industry standard Secure Sockets Layer (SSL) technology to provide you with the safest, most secure shopping experience possible. SSL technology enables encryption (scrambling) of sensitive information, including passwords and credit card numbers, during your online transactions. All of the forms on our site are secured with world class SSL technology so your personal information stays safe. In addition our servers are protected by state-of-the-art secure firewalls, our processing department verifies billing and shipping information to protect against fraudulant orders. So, shop with confidence!
2. How can I change or cancel my orders?
It is important for our customers to know that in-stock items are processed for shipment as quickly as possible. If a change or cancellation is needed, call our customer service immediately at 1-888-824-3613 or email firstname.lastname@example.org. A $14.95 fee will be charged per cancelled item or any changes made to the order. We will do our best to cancel or change your order, however, we may not be able to cancel an order if the item has already been processed, packed or shipped. If this is the case you may receive a 15% restock fee once the boots are returned to our facility if you still choose not to keep them.
3. What is your return policy?
Online Boot Store will accept returns within 30 days of receiving the item. The customer is responsible for the cost of return shipping. We always recommend trying the shoes on at home on carpeting to make sure the fit and feel is what is best for you. The shoes must be clean and free from wear. Boots must be in store bought condition. A refund or replacement will be given when the shoes are returned. There is a small 15% restocking fee for straight returns. You can avoid the restocking fee by exchanging items for the correct size or different style. Should the order be sent back to our facility but has been purchased through another company, the customer is in charge for the shipping costs and must provide the address they would like the item to be sent to. If the customer does not respond to our attempts of contact, or if the customer chooses to not have the item shipped back to them or the proper company, the product will be held in our facility for up to 30 days before being discarded or donated. Please see our returns & exchanges page for more information here.
For Product Defects:
Please call our toll free number 888-824-3613, and we can discuss your options. Boots that are possibly defective will be returned to the manufacturer's quality control department for examination. Please clean dirty boots as much as possible. Dirty boots will be refused by OnlineBootStore.com and the manufacturer.
Please send us your note with the description of the defect and we will exchange your shoes for a new pair. Normal wear and tear of the shoe will not be considered to be a defect. Footwear found to have abusive sole and upper treatment may not be returned for any reason.
The warranty may be void if the customer uses any materials not recommended, such as polishes, shoe-glues, tape, oils, or other chemicals that can result in damage to the footwear materials. Should the boots be sent back to our facility past the manufacturer warranty, the customer is in charge for the shipping costs and must provide the address they would like the item to be sent to. If the customer does not respond to our attempts of contact, or if the customer chooses to not have the item shipped back to them, the product will be held in our facility for up to 30 days before being discarded or donated.
Note: Customer is responsible for return shipping on all defective products. Only one new pair of shoes can be deemed defective per order. Additional defectives will be the responsibility of the purchaser.
For items that are shipped & then refused by purchaser Online Boot Store charges a $25 refusal fee. This is to cover the cost of shipping, handling, and shipping related fees both ways.
4. How do your shoes and boots vary as far as size goes?
Manufacturers such as Twisted X have footwear that tends to run somewhat bigger than Georgia Boots, Thorogood and Wolverine. Please keep that in mind when ordering. You may want to order 1/2 size smaller than your normal athletic type shoes. For specific sizing information you can check with the specific manufactuerer. If you would like to speak to a customer service associate, please call our Customer Service Department Toll Free at: 1.888.824.3613.
5. Can I get my Shoes or Boots shipped 2nd day?
Rush and Express Shipping may be selected for shipping when placing your order online or, you may call us at 1-888-824-3613, and we will arrange UPS ground, Rush Shipping, Express Shipping, and we also ship via the U.S. Postal service. Please allow 24-48 hours for processing of your order when considering which shipment method you shall choose.
6. Do you ship outside the continental U.S.?
Yes, we do ship outside of the United States of America for APO/FPO Boxes as well as Hawaii and Alaska.
We have partnered with Bongo International to service our international customers
At checkout, choose your international destination from the country drop down menu. Once you select your country and attempt to checkout, you will be automatically transferred to www.bongous.com Bongo's Secure International Checkout page where you will be provided with international shipping costs as well as any possible duties and taxes that may or may not be included for your shipment.
Upon completion of your order, Bongo will charge your credit card for the entire purchase and then re-purchase those items from our site on your behalf. We will ship the goods to Bongo's Global Distribution Facility and they will be forwarded to your international address
All payment, shipping, or return requests should be submitted to Bongo at Support@BongoUS.com
7. Do we have other ways of ordering footwear from you besides using the secure online checkout method?
Yes, there are 2 other ways to order from Online Boot Store.
A.) You may use our Toll Free Phone Number to order at 1.888.824.3613 or
B) You may mail your order to us at Online Boot Store, JGear 1, Inc.,43 W. Scott St, Unit 6, Fond du Lac, WI 54935. Include Style Number, Size and Ship to information along with a money order. At this time we do NOT accept checks.
8. Why should I order from Online Boot Store?
Online Boot Store gives our customers rock bottom prices. Online Boot Store deals directly with the manufacturer and passes the savings onto our customers! We also provide excellent customer service with any questions or problems that may present itself with the products.
9. Besides accepting credit cards, does Online Boot Store accept PayPal, pre-paid gift cards and money orders?
Yes, Online Boot Store does accept these types of payment, however pre-paid gift cards are required to be registered to the billing address associated with the order and are not suggested to be used due to complications refunding credit back to the card if necessary. Money orders are processed within 24 hours of receiving the order. We do not accept Personal checks. Due to PayPal processes, we process payments immediately.
10. How do I take care of my shoes or boots?
- Clean leather with a conditioner/cleaner. Clean Cordura nylon with detergent and water.
- Treat waterproof leather with a Saddle Soap product only. Treat smooth leather with a quality shoe polish, then buff. Full grain leather can first be treated with a boot oil or silicone before applying the polish.
- Allow footwear to dry slowly at room temperature only, never by a heat source.
- Keep the insides of the footwear dry and clean with powders and disinfectant sprays. Consider a second pair. This allows the one to dry out thoroughly while the other pair is being worn.
We hope the FAQ page has helped you with any questions you may have. If you have any other questions, please feel free to contact us by emailing us at email@example.com or, call us Toll-Free at: 1.888.824.3613.